PRODUCTS
GGWP Pulse:
Actionable insights gleaned directly from your users
Comprehensive user insights
Go beyond anecdotal social media posts and sporadic reviews to understand what matters most to real users. GGWP Pulse leverages the user communications we already process for moderation and synthesizes everything users are saying to give you direct insight into what’s working and what’s not.
Track live communications to provide timely insights, enabling rapid adjustments to enhance player engagement and reduce churn. Longer term, identify shifts in sentiment over time that inform the bigger picture. Compare sentiment across various communication channels, demographics, co-horts, and platforms to ensure no user group is overlooked.
Actionable reports
Quickly hone in on what matters most to your users with sentiment trends tied to the most relevant topics, such as new releases, in-app purchases, game mechanics, and more. Get quantifiable signals on the biggest hits and misses so you know where to focus to make the biggest impact moving forward.
Getting a high level signal isn’t always enough to take action, so you can also drill down into the qualitative details that explain the reasons behind each sentiment trend to deeply understand the “why” that makes the data actionable.
No work for your devs
If you’re already using GGWP text or voice moderation products, you can get started with GGWP Pulse with no additional development work. Plus, we love digging into data as much as you do, so if there’s a custom report you’d like to see that’s specific to your community, let us know!
Key benefits of GGWP Pulse:
- Real-time user insights
- Identify key trends
- Get actionable feedback
- Analyze across multiple channels
- Improve user experience and increase retention
- Customizable reporting, including spatial sentiment mapping
- No additional dev work (for existing GGWP users)
