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01 Sep

As Community Sift (part of Microsoft’s suite of content moderation tools) shifts away from certain game and community services, many studios and platforms are looking to GGWP’s Community Copilot for an evolved, real-time, and customizable solution to support player trust and safety at scale. 

Whether you’re moderating in-game chat, forums, or player-to-player messages, GGWP’s AI-powered moderation and community health platform can provide a seamless and powerful next step in your moderation strategy.

In this post, we walk through how to successfully migrate your content moderation workflows from Community Sift to GGWP, including:

  •  Mapping functionality between platforms
  •  Technical integration checklist
  •  Policy and rules migration
  •  Testing & evaluation
  •  Go-live & monitoring

Understanding the Differences in Approach

Feature/Capability Community Sift GGWP
Moderation engine Rule-based NLP + human-tuned models for text ML/NLP models for text & voice + sentiment analysis + real-time actions
Contextual analysis Tiered threat levels by content class Multi-modal (chat, behavior, report patterns) with customizable severity
Policy engine Managed policy tiers (kid, teen, adult, etc.) Fully customizable policy system (multi-language, severity buckets)
Reputation score N/A User history aggregated and used to assist in decisions and automations
Moderation actions Flags, escalations Automated actions (warn, mute, suspend, ban) + human escalation
Platform integration API-driven API + SDK + dashboard UI
Insights & dashboards Scorecards, content metrics Pulse: real-time community health dashboard + action visibility


Step 1: Connect to GGWP’s APIs


Start by reviewing GGWP’s developer documentation and identifying where your Community Sift API calls live in your current tech stack. You’ll want to transition these to GGWP’s endpoints.

Key API Touchpoints:

Task Community Sift Equivalent GGWP Endpoint
Submit message for analysis /v1/message POST /moderation/chat
Get classification/severity GET /moderation-result Response object from /moderation/chat
Flag/appeal handling Manual dashboard/API POST /moderation/appeal
Moderation actions External or 3P GGWP auto-action webhook or custom callback

Tip: GGWP offers a playback sandbox for testing your chat/message streams before you go live.


Step 2: Migrate Moderation Policies

GGWP enables custom policy configuration, meaning you can:

  • Import your existing tiers (e.g. toxicity, bullying, sexual content) 
  • Define severity thresholds by channel or audience (e.g. higher tolerance for adult game lobbies vs. kids spaces, stricter during live events or certain hours) 
  • Tune languages and dialects 
  • Set rules for automation at user and message level – once you feel comfortable with the settings, why not automate them – optimizing your team’s time to work on other pressing tasks

Action: Work with your GGWP onboarding team to replicate (or refine) the rules and escalation paths you used in Community Sift.


Step 3: QA & Parallel Testing

Before replacing your existing Sift integration:

  1. Run both systems in parallel on a test environment 
  2. Compare:

    • Detection sensitivity and accuracy
    • False positive/negative rates
    • Speed of response 
  3. Analyze data from GGWP Pulse to understand trends across your player base

Outcome: You’ll gain confidence that GGWP is matching (or exceeding) your expectations in real-world moderation scenarios.


Step 4: Go Live & Monitor

Once you’ve verified parity and performance:

  • Disable Sift calls in production
  • Enable GGWP moderation and webhook actions
  • Use GGWP Pulse and alerts to watch your moderation coverage and action types over time
  • Engage in policy refinement cycles with GGWP’s support team 

Pro tip: GGWP supports a variety of modular integrations — combine chat moderation with player reputation, report analysis, and even automated player support workflows.

 

Why GGWP?

Migrating off Community Sift is more than a tool swap. It’s an opportunity to modernize your moderation strategy with:

Benefit What It Means
Custom policies Control exactly what gets flagged, how, and when
Automated enforcement Mute, warn, escalate — without manual review, both at the player level and the message level
Community insights Real-time dashboard helps you spot trends & adapt
Multi-signal intelligence Beyond chat: player reports, behavioral patterns
Fast, scalable API Built for high-velocity games and platforms


Final Checklist

Migration Task
✅ Audit existing Sift integration
✅ Set up GGWP account + API keys
✅ Configure policies in GGWP
✅ QA & validate detection accuracy
✅ Cutover production traffic
✅ Monitor & refine

Ready to Migrate?

Get in touch with GGWP’s onboarding team for hands-on support and white-glove migration guidance.

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