Conversations at the Intersection of Community, Compliance, and Culture

Trust and safety has moved from reactive moderation to core infrastructure. It now shapes product design, compliance strategy, revenue protection, and community health.

That is why we launched Your Trust Stack — a new podcast from GGWP focused on the systems, policies, and people building safer digital communities.

Each episode of Your Trust Stack explores how operators, founders, regulators, and community leaders think about trust as a product layer, not a patch.

Episode 1: Beyond Moderation — Building Trust with Parents | Laura Higgins, Roblox

In our first episode, Joi sits down with Laura Higgins, Senior Director of Community Safety and Civility at Roblox, for an honest conversation about what it takes to do safety work at scale — and how to rebuild trust when the headlines don’t tell the whole story.

Laura has spent two decades in the field, from founding helpline operations at the UK Safer Internet Centre to leading community safety at one of the world’s largest platforms, with over 144 million monthly users. She shares how Roblox’s community safety team sits deliberately outside the traditional trust and safety org — acting as advocates, not enforcers — and why showing up in person, listening authentically, and being a human face for the platform goes further than any press release.

They also dig into the challenge of reaching parents before the panic moment hits, how pro-social game design can shape healthier community behavior, and why the trust and safety industry needs to hold itself to a higher standard when it comes to sharing unverified news about platforms.

What to Expect from Your Trust Stack

Your Trust Stack covers the conversations that don’t always make it into product roadmaps or compliance checklists — but probably should. Topics include:

• Moderation strategy and infrastructure decisions
• Age assurance and regulatory shifts
• Brand safety and ad suitability
• Community design and culture building
• Build versus buy decisions in trust and safety

If you work in games, social platforms, creator ecosystems, or digital communities, Your Trust Stack is built for you.

Subscribe on YouTube, follow along on LinkedIn, and reach out if there is a topic you want us to cover.

Trust is not abstract. It is built, measured, and maintained. That is what Your Trust Stack is here to unpack.